Terms and Conditions
Knightsbridge Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Knightsbridge Removals provides removal, packing, storage, and related services throughout its UK service area. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Client, you, your means the person, firm, or company requesting and accepting our services.
1.2 Company, we, us, our means Knightsbridge Removals providing the quoted services.
1.3 Services means removal, packing, unpacking, storage, disposal of certain items, and any related services agreed in writing.
1.4 Contract means the agreement between you and the Company comprising these Terms and Conditions and any written quotation or confirmation provided by us.
1.5 Goods means all items to be removed, packed, transported, or stored by us on your behalf.
1.6 Service area means the locations within the United Kingdom where we agree to provide services, as communicated by us at the time of booking.
2. Quotations and Service Scope
2.1 Any quotation issued by us is based on the information provided by you at the time of enquiry, including property access, volume and nature of Goods, travel distance, and any special requirements.
2.2 Quotations are normally provided as a fixed price for the specified work. Where circumstances change or information provided is inaccurate or incomplete, we reserve the right to revise the quotation or charge additional fees.
2.3 Unless expressly stated otherwise in writing, our quotation does not include:
a dismantling or reassembling furniture or fittings
b disconnection or reconnection of appliances
c removal of any items requiring specialist handling or certification
d packing materials, unless specifically listed
e parking charges, tolls, congestion charges, ferry fees, or similar costs.
2.4 Quotations are valid for a limited period as stated on the quotation. After expiry, we may issue a new quotation.
2.5 All Services are subject to our availability and to suitable access conditions at the collection and delivery addresses.
3. Booking Process
3.1 A booking is only confirmed when you have accepted our quotation in writing and we have issued a written confirmation of the booking. Verbal quotations or provisional dates do not constitute a confirmed booking.
3.2 We may request information including but not limited to property size, floor level, lift availability, parking arrangements, inventory of Goods, and any time restrictions. You are responsible for ensuring this information is accurate and complete.
3.3 We reserve the right to decline or cancel a booking where the work requested falls outside our standard service area, involves prohibited items, or cannot be carried out safely or lawfully.
3.4 If you request changes to the date, time, or scope of Services, this will be subject to our availability and may result in a revised quotation and charges.
4. Payments and Charges
4.1 Unless agreed otherwise in writing, a deposit may be required at the time of booking. The balance is normally due before or on the day of the move, prior to commencement of work.
4.2 We may accept various payment methods as advised during booking. You are responsible for ensuring that payment funds are cleared and available.
4.3 Where Services are provided on an hourly rate, charges will be calculated from the time our team arrives at the first address until completion of the service, including any unavoidable waiting time caused by access issues, key delays, or your instructions.
4.4 Additional charges may apply where:
a the volume or nature of Goods exceeds the information provided
b access is more difficult than disclosed, including long carries, stairs, or lack of parking
c work is required outside agreed hours
d additional services such as packing, dismantling, or storage are requested on the day.
4.5 If payment is not made in accordance with the agreed terms, we may suspend or withhold Services, retain Goods until payment is received, and charge interest on overdue amounts at a reasonable commercial rate.
5. Cancellations and Postponements
5.1 If you wish to cancel or postpone your booking, you must notify us in writing as soon as possible.
5.2 We reserve the right to apply the following charges based on the notice you provide:
a More than 14 days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.
b Between 7 and 14 days before the scheduled service date: up to 50 percent of the quoted price may be charged.
c Less than 7 days before the scheduled service date: up to 75 percent of the quoted price may be charged.
d Less than 48 hours before the scheduled service date or failure to provide access on the day: up to 100 percent of the quoted price may be charged.
5.3 Any non-refundable costs already incurred by us specifically for your booking, such as third party fees or permits, may be charged to you in full.
5.4 We may cancel or postpone the Services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, industrial action, or staff illness. In such cases, our liability will be limited to rescheduling the Services or refunding any amounts paid for Services not yet provided, at our discretion.
6. Your Responsibilities
6.1 You are responsible for:
a ensuring that you are the lawful owner of the Goods or authorised to move them
b obtaining any necessary permissions, permits, or parking arrangements
c ensuring that the property is safe and accessible for our team and vehicles
d securing valuables, documents, and personal items that you do not wish us to handle
e properly preparing and packing Goods where packing services are not included.
6.2 You must not request us to move any item that is illegal, dangerous, explosive, corrosive, perishable, or otherwise unsuitable for transport, including but not limited to firearms, drugs, fuel, oil, gas cylinders, or hazardous chemicals.
6.3 Where you pack items yourself, you are responsible for ensuring that all boxes and containers are suitably strong and closed, and clearly labelled where necessary.
6.4 Children, pets, and other occupants should be kept clear of working areas for safety reasons while our team is operating.
7. Our Responsibilities
7.1 We will exercise reasonable care and skill in providing the Services in accordance with the Contract.
7.2 We will use vehicles and equipment suitable for the agreed work and will take reasonable steps to protect your property during the move, such as using padding or coverings where appropriate.
7.3 We will make reasonable efforts to complete the Services within any estimated timeframes but time is not of the essence unless expressly agreed in writing.
8. Liability and Limitations
8.1 Our liability for loss of or damage to Goods arising from our negligence or breach of contract will be limited to a reasonable sum per item or per consignment, as set out in our quotation or other written communication.
8.2 We shall not be liable for:
a damage or loss arising from inherent defects, pre-existing damage, or poor condition of Goods
b damage to furniture or items that require dismantling or reassembly, unless such services were expressly included and carried out by us
c damage caused where Goods have been packed by you or a third party
d damage or loss to fragile items not properly protected or declared to us in advance
e any indirect or consequential loss, including loss of profits, income, or opportunity.
8.3 We will not be responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control, such as traffic incidents, extreme weather, or access restrictions.
8.4 You must notify us in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and, in any event, within 7 days of the date of the move. We may request photographs, evidence, or an opportunity to inspect the damage before considering any claim.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.
9. Insurance
9.1 We maintain insurance appropriate to our operations as a removals provider. Details of cover, including any limits and exclusions, are available on request.
9.2 It is your responsibility to consider whether the level of cover provided meets your needs. You may wish to arrange additional insurance for high value or particularly fragile items.
10. Access, Parking, and Property Protection
10.1 You must ensure that suitable parking is available for our vehicles at both collection and delivery addresses. Any parking fees, permits, or fines incurred as a result of inadequate arrangements may be charged to you.
10.2 You should inform us in advance of any narrow roads, low bridges, restricted zones, or height and weight limits that may affect access to the property.
10.3 While we will take reasonable care to avoid damage, we are not liable for damage to driveways, gardens, floors, walls, or other surfaces where such damage arises from normal movement of large items or vehicles in restricted spaces, unless caused by our negligence.
11. Waste, Disposal, and Environmental Regulations
11.1 We operate in accordance with UK waste and environmental regulations applicable to our services.
11.2 We are not a general waste carrier and will only remove items agreed as part of the Service. Certain items may be classified as hazardous or restricted and cannot be taken by us for disposal.
11.3 Where we agree to remove unwanted items, these will be disposed of, recycled, or donated in a lawful manner. We may charge additional fees for disposal and for any items that require special handling or treatment.
11.4 You must not request us to dispose of any items that are illegal, hazardous, or prohibited under UK waste regulations. If such items are discovered, we reserve the right to refuse to handle them and to charge for any associated costs.
12. Storage Services
12.1 If we provide storage, Goods will be stored at a facility chosen by us, either directly operated or through a third party.
12.2 Storage charges are payable in advance at the agreed rate. Failure to pay storage charges may result in us exercising a lien over the Goods and, after reasonable notice, disposing of or selling them to recover outstanding sums.
12.3 Access to stored Goods may be by appointment only and may incur additional handling charges.
13. Complaints and Dispute Resolution
13.1 If you have any concerns about our Services, you should raise them with us as soon as possible so we can seek to resolve the matter promptly.
13.2 We will review any complaint in good faith and may request further information or evidence. Where appropriate, we will propose a remedy, which may include repair, replacement, a goodwill gesture, or financial compensation within the limits of our liability.
14. Data Protection and Privacy
14.1 We will use your personal information only for the purpose of providing our Services, managing your booking, and meeting legal or regulatory obligations.
14.2 We will take reasonable steps to protect your data and will not sell your personal information to third parties. We may share data with trusted partners only where necessary to deliver the Services or comply with the law.
15. Amendments to These Terms
15.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless changes are required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with the Contract, subject always to any mandatory consumer protection rights that may apply.
By confirming a booking or allowing our team to commence work, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
