Privacy Policy
Knightsbridge Removals Privacy Policy
This Privacy Policy explains how Knightsbridge Removals collects, uses, stores, and shares personal data when you use our removal and related services. It applies to all customers and prospective customers within our service area who interact with us, whether by telephone, online, or in person.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and any other applicable data protection laws.
Data Controller
Knightsbridge Removals is the data controller for the personal data we process in connection with the provision of our services. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with data protection law.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification details such as full name, title, and contact preferences.
Contact details such as billing address, collection and delivery addresses, and any alternative contact details you provide.
Communication data including information contained in emails, letters, messages, and any other communication you send to us, as well as notes of telephone or in-person discussions relating to your booking or enquiry.
Service details including information about your property type, access details, inventory of items to be moved, special handling instructions, and photographs you choose to provide to help us assess the work.
Payment and transaction data including payment confirmations, invoices, amounts paid, and dates of payment. We do not store full card details when payments are processed through third party payment providers.
Website and technical data if you visit our website, such as IP address, device type, browser type, and information about how you use our site. This may be collected through cookies or similar technologies where permitted by law and your browser settings.
Feedback and review data including comments, ratings, and any testimonials you provide about our services.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, contact us with a question, or otherwise communicate with us.
We may also receive personal data about you from third parties, for example from comparison platforms or partner businesses when you have given them permission to share your details with removal companies.
In some cases we may generate personal data ourselves, such as internal notes about your move requirements or job references created for operational and accounting purposes.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:
To provide quotes and perform removal services. We use your identification, contact, and service details to prepare quotations, confirm bookings, plan and carry out removals, and manage follow-up matters. The lawful basis is performance of a contract or steps taken at your request prior to entering into a contract.
To manage customer relationships. We use your contact and communication data to respond to enquiries, handle complaints, and provide customer support. The lawful basis is performance of a contract and our legitimate interest in managing our business and ensuring service quality.
To process payments and maintain financial records. We use payment and transaction data for accounting, invoicing, and financial reporting. The lawful basis is performance of a contract and compliance with our legal obligations for tax and accounting.
To improve our services and operations. We may analyse service details, feedback, and website usage data to review performance and develop our services. The lawful basis is our legitimate interest in improving and growing our business.
To send necessary service communications. We may contact you about essential updates to your booking, changes to services, or important information relating to your move. The lawful basis is performance of a contract and our legitimate interest in keeping you informed.
To comply with law and defend legal claims. We may process any relevant personal data to comply with legal obligations, respond to lawful requests from authorities, or establish, exercise, or defend legal claims. The lawful basis is compliance with a legal obligation and our legitimate interest in protecting our rights.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
In general, we will retain customer and booking records for a period that allows us to respond to queries about past services, deal with any complaints or claims, and comply with statutory retention periods under tax and accounting law.
When personal data is no longer needed, we will securely delete or anonymise it. Where data is anonymised, it will no longer be associated with you and may be used for statistical or analytical purposes without further notice to you.
Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary for the operation of our business and the provision of our services, including:
Service partners such as subcontracted removal teams, storage providers, or specialist handling companies where they need information to complete your move safely and effectively.
Payment service providers who process payments on our behalf. These providers receive only the data required to process your payment securely.
Professional advisers such as accountants, auditors, or legal advisers where necessary to obtain professional services or comply with our legal obligations.
IT and systems providers who supply or maintain our business systems, including booking systems, communication tools, and data storage solutions.
Regulators, law enforcement agencies, or other authorities where we are required to do so by law or in order to protect our rights or the rights of others.
Whenever we share personal data with third parties acting as processors on our behalf, we put in place appropriate contracts requiring them to process your data only in accordance with our instructions, to keep it secure, and to comply with data protection law.
International Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will do so only where appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. You may contact us for further information about any such transfers and the safeguards applied.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and limiting personal data access to those who have a business need to know it.
Despite our efforts, no system can be completely secure. We cannot guarantee absolute security of your personal data, but we are committed to responding promptly to any suspected data security incident and to complying with our legal obligations in the event of a personal data breach.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Knightsbridge Removals customers within our service area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.
Right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited where we need to retain data to comply with legal obligations or to establish, exercise, or defend legal claims.
Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, for example while we are considering a request to rectify or erase your data.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object. You may object to processing of your personal data based on our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Right to withdraw consent. Where we rely on consent as our lawful basis for processing your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will apply from the date they are published in the latest version of this policy. You should review this page periodically to ensure you are aware of any updates.
