Knightsbridge Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Knightsbridge Removals provides domestic and commercial moving services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. The aim of this document is to explain the service relationship clearly, including how a booking is formed, how charges are calculated, what happens if plans change, and the responsibilities of both parties.
In these terms, “we,” “us,” and “our” refer to Knightsbridge Removals, and “you” or “the customer” refers to the person, business, or organisation requesting the service. These terms apply to removal services, packing services, storage-related handling where included, and any additional labour or equipment supplied as part of the move. They do not replace any statutory rights you may have under UK law.
A quotation is usually based on the information you provide at the time of enquiry, including the size of the property or premises, access conditions, distance, volume of items, dates, and any special requirements. If the information supplied changes, the original quotation may no longer be valid. We reserve the right to amend the price or service plan where additional items, labour, waiting time, or access issues arise that were not reasonably foreseeable at the time of pricing.
To make a booking, you must accept the quotation and confirm the requested date and service scope. A booking is only secure once we have issued confirmation and, where required, received any agreed deposit or advance payment. We may ask for proof of identity, property access details, or other information necessary to complete the move safely and lawfully. The customer is responsible for ensuring that all information provided is accurate, complete, and supplied in good time.
Booking changes should be notified as soon as possible. While we will try to accommodate alterations to dates, times, or service requirements, changes remain subject to availability and may affect pricing. If a move is rescheduled by the customer, additional fees may apply where we incur costs, lose an allocated slot, or need to rearrange staffing and vehicle resources. Any revised arrangement will only be binding once we confirm it in writing or by other recorded communication.
We may refuse, suspend, or cancel a booking if we believe the requested work is unsafe, unlawful, beyond our operational capacity, or likely to cause damage to property or goods. This includes situations where premises are inaccessible, items are prohibited, there is inadequate parking or loading space, or the customer fails to provide necessary permissions. In such cases, we will act reasonably and, where applicable, explain any fees already incurred.
Payments must be made in accordance with the quotation or invoice issued for the service. Unless otherwise agreed, payment is due on the day of the move before unloading is completed, or on such other terms as stated in advance. We may accept bank transfer, card payment, or other approved methods. Cash payments, if accepted, must be handed over to the team leader or another authorised representative and evidenced by a receipt where appropriate.
Any deposit requested at the time of booking is normally non-refundable except where we cancel the service without cause or where a refund is required by law. Deposits help reserve vehicles, labour, and equipment for your move. If the customer fails to pay the balance when due, we may suspend the service, retain items in transit until payment is received, or charge reasonable recovery costs. Late payment may also attract interest where permitted by law and specified on the invoice.
Our quotations may be fixed or estimated. A fixed quotation applies only to the specific work described and assumes that the information provided is correct. An estimated quotation may increase if the actual work takes longer, involves more items, or requires extra handling, multiple trips, waiting time, stairs, lifts, or access restrictions. Any additional charges will be explained as far as reasonably practicable before they are incurred, except in urgent operational circumstances.
Customers must ensure that all items are adequately packed, labelled, and ready for loading unless our packing service has been agreed. Fragile, valuable, or irreplaceable items should be declared in advance. We do not generally require a full inventory for standard moves, but an itemised list may be requested for specialist, high-value, or storage-related services. The customer should remove personal data from electronic devices and take reasonable steps to back up information before transfer.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods, property, and equipment, but we are not responsible for losses arising from circumstances beyond our control, including defective packaging supplied by the customer, hidden defects in furniture, inherent weakness in items, or damage caused by incorrect instructions. Normal wear, minor scuffs, and cosmetic marks that occur despite reasonable care may not amount to a breach of these terms.
Where we are responsible for proven loss or damage, our liability may be limited to repair, replacement, or a reasonable cash settlement, taking account of depreciation, the nature of the item, and the available evidence. Customers must notify us of any claim as soon as reasonably possible and in any event within a reasonable time after delivery or discovery of the issue. Claims should include sufficient detail to allow us to investigate properly.
We are not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, loss of goodwill, or delay-related losses, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted. If you are acting as a consumer, your statutory rights remain unaffected.
Cancellations by the customer must be communicated as early as possible. If you cancel a booking before the service date, we may retain all or part of any deposit to cover administration, planning, and reserved resources. If cancellation occurs close to the move date, or after vehicles, staff, or third-party services have been allocated, additional cancellation charges may apply. The precise amount will depend on notice given and costs already incurred.
Where cancellation happens on the day of the move, after our team has arrived, or after loading has started, you may be charged for time spent, labour, vehicle use, and any other reasonable costs. If access is denied or the move cannot proceed because the customer is not ready, this may be treated as a late cancellation or aborted service. We will always aim to act fairly and proportionately when assessing such charges.
If we need to cancel or delay a service due to weather, road closures, vehicle breakdown, staff illness, safety concerns, legal restrictions, or other events beyond our reasonable control, we will notify you as soon as practicable and seek an alternative arrangement. In such circumstances, our liability is limited to rescheduling the service or refunding sums paid for undelivered services, where appropriate. We are not responsible for losses arising from delays outside our control.
The customer must ensure that premises are secure, accessible, and suitable for the move. Parking permissions, lift access, loading restrictions, and building rules should be arranged in advance unless otherwise agreed. If the team is delayed because of locked doors, unavailable keys, incomplete access arrangements, or inaccurate directions, waiting time may be charged. We may also be unable to complete the service within the originally planned time slot.
We do not move prohibited, hazardous, illegal, or dangerous items unless expressly agreed in writing and lawfully permitted. This includes, without limitation, firearms, explosives, flammable materials, live animals, and items containing regulated substances. The customer is responsible for declaring any such items in advance. If prohibited goods are concealed among other items, we may refuse to transport them, report the matter to the relevant authority if required, and charge any resulting delay or disposal costs.
Waste regulations are an important part of our service standards. We will handle waste and unwanted items only in compliance with applicable UK environmental law, licensing requirements, and duty of care obligations. Where removal of waste is included as part of the service, the customer must clearly identify which items are to be discarded, recycled, donated, or retained. We reserve the right to refuse any waste that we reasonably believe is contaminated, hazardous, unlawful to transport, or not properly described.
The customer must not place prohibited waste into boxes or vehicles without disclosure. This includes batteries, chemicals, oils, asbestos-containing materials, clinical waste, pressurised containers, and other controlled substances. If such items are discovered during the move, we may isolate them, stop handling that portion of the work, and charge for any extra safety measures or disposal obligations. Any waste transferred by us will be handled in a lawful and environmentally responsible manner.
Where a waste transfer note, description, or other record is required, the customer must provide accurate information. We may request confirmation of the source, type, and destination of waste materials in order to comply with our legal duties. If the customer asks us to transport waste that we cannot lawfully carry or dispose of, we may decline without liability. Responsibility for undeclared waste remains with the customer if inaccurate or incomplete information is supplied.
We will exercise reasonable skill and care in carrying out the service, including handling, loading, unloading, and placement of items. However, we are entitled to rely on the customer’s instructions where they are given by an authorised person on site. If you ask us to place goods in a particular location, dismantle or reassemble items, or proceed despite apparent risk, we will not be responsible for damage resulting directly from those instructions unless we have acted negligently.
The customer is responsible for ensuring that children, pets, and unauthorised persons are kept clear of the working area. Safe working conditions must be maintained at all times. We may pause or stop the service if conditions become unsafe, including unsafe lifting, blocked access, aggressive behaviour, or structural concerns. Any delay resulting from the need to make premises safe may be chargeable if caused by circumstances under the customer’s control.
Title to goods remains with the customer at all times unless the goods are sold or disposed of separately under a lawful arrangement. Risk of loss or damage may pass in accordance with the agreed service and the point at which we take possession for transport, subject to your rights as a consumer and any statutory protections. If we store items temporarily as part of the service, the storage arrangement will be governed by any additional written terms provided for that purpose.
Any complaints should be raised promptly so that we may investigate while the relevant information is available. This includes any alleged damage, missing items, service shortfall, or billing concern. We may ask for photographs, receipts, or other evidence. Failure to report issues in a timely manner may make it harder to verify what happened and may affect our ability to resolve the matter fairly.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, any mandatory consumer protections of your local jurisdiction will continue to apply where required by law. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where another court has jurisdiction under applicable law.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or expressly agreed otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
By proceeding with a booking, you confirm that you have authority to instruct the move, that the information provided is accurate to the best of your knowledge, and that you have read and understood these terms. You also confirm that you will cooperate in good faith to facilitate safe loading, transport, and delivery. Where you are arranging services on behalf of another person or business, you warrant that you have the necessary permission to bind them to the booking.
Nothing in these terms prevents either party from seeking informal resolution of a dispute before commencing formal proceedings. We encourage customers to raise concerns early so that we can address them efficiently and fairly. These Terms and Conditions are intended to provide a balanced framework for a professional Knightsbridge removals service, combining clear expectations with lawful protection for both parties.
For avoidance of doubt, these terms apply alongside any written quotation, job confirmation, invoice, or agreed service note. If there is any conflict between documents, the more specific written terms relating to the booked service will usually take precedence, unless mandatory law requires otherwise. Customer obligations, including accurate disclosure, lawful waste handling, and timely payment, remain central to the performance of the agreement.